SHIPPING & RETURNS
ESTIMATED DELIVERY DATES DISCLAIMER
For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
SHIPPING COST & TIME FRAMES
Standard Processing: 1-2 business days+ Shipping: 3-6 business days-$8 or FREE with $35
2nd Day1Processing: Same business day Shipping: 2 business days 2:00pm ET$15
Overnight Processing: Same business day Shipping: 1 business day2:00pm ET$25
Orders are processed & shipped Monday - Friday, excluding federal holidays in the United States. If your order is placed after the shipping cut-off time, it’ll be processed the following business day. Our store is closed on the following U.S. holidays and orders won’t be processed on these days:
New Year’s Day
Martin Luther King Jr. Day
4th of July
A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
SHIPPING ADDRESS DISCLAIMER
At this time, Kissy K Cosmetics is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
RULES & RESTRICTIONS
Some items sold by Kissy K Cosmetics Online require special handling as specified by federal, state, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.
Kissy K Cosmetics Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Kissy K Cosmetics Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
WHAT IF MY PACKAGE IS MISSING?
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Check with neighbors and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the carrier directly who can assist further
Note: Kissy K Cosmetics Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Kissy K Cosmetics Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Return & Exchange Policy
Kissy K COSMETICS ONLINE RETURN POLICY
Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.
We accept returns for products purchased from Kissy K Cosmetics Online only, and all returns are inspected upon return. Products purchased from Kissy K Cosmetics Online must be returned in new or gently used condition and within 60* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, Kissy K Cosmetics Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Kissy K Cosmetics Online. If issued in these instances, Kissy K Cosmetics Online has the right to provide the refunded amount in the form of a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment with a few exceptions:
Return policy information for orders placed prior to 11/22/22 below:
At Kissy K Cosmetics Online, your satisfaction is our guarantee. If for any reason you are not completely satisfied with the products purchased from Kissy K Cosmetics Online, you may return the unused portion for exchange or refund (we’ll even pay for the return shipping fee). Please note: Items noted as final sale are not-returnable.